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do you need original packaging to return faulty goods

do you need original packaging to return faulty goods

do you need original packaging to return faulty goods插图

Return of Faulty Goods: Packaging GuidelinesIf you’re returning something to us it’s important that it is packaged correctly so that it does not get damaged during transit.We therefore suggest that you package the item in its original packaging (assuming that you have the packaging and it is still intact).More items

Do I have to return items with the original packaging?

Buyers don’t have to return items with the original packaging – no one is expecting you to hang onto the boxes for everything you buy after all. However, there are a few situations where the lack of packaging can be a big problem, and there are a few solutions for those moments. Charge for a reduction in the value of the return item

Can you sell a faulty product without the original packaging?

Beyond this, proof of purchase alone will typically be sufficient. There are many reasons why some outlets want the original packaging – prime amongst them that they can pack it back up, put it back on the shelf, and sell it on in the knowledge that it’s faulty (which might be fraud, but that’s another matter).

Can I force a customer to return a faulty item?

Sometimes there’s just nothing you can do. If your customer is making a return based on the fact that your item is faulty, you’re obliged to honour a refund whatever state the packaging is in – assuming it really is faulty – and if you choose to offer goodwill refunds, then you can’t force them to return the packaging with the item.

Can I get a refund for a faulty item?

Agree with the above.The Manager IS a Prat.Take it back and tell him you are entitled to a refund under the Sale Of Goods Act,whether you have the packaging or not. If they still playing up buy a new one and whilst at the till open and replace with faulty item, get refund.

How long do you have to return merchandise in New York?

If the retailer does not display its refunds and returns policy, you have the right to return the merchandise within 30-days of purchase.

How long does it take to get a refund in Florida?

If the retailer does not conspicuously present the terms and conditions of refunds to you, the law states you are entitled to a full refund within 7-days of your purchase.

How many states have refund policies?

Currently, 14- states have laws regarding refund and return policies. Some regulations limit the terms and conditions of refunds and return to the cancellation for transactions, such as digital products and hotel reservations. Other laws focus more on the retailer making the customer aware of the refunds and returns policy as they enter or leave the store.

What does a return policy cover?

The policies cover the timeframe to return goods, the costs involved with refunds and exchanges, and the requirements from the customer for refund or replacement of the goods. The policy will also clearly explain if the customer if the refund is store credit or the return of the purchase price to the customer.

Why do retailers limit return timeframes?

Retailers limit return timeframes to protect their business. Retailers put these policies into place to prevent consumer fraud. For instance, people that buy clothes, wear them once, and then return them are committing what’s known as “wardrobe fraud.” Other customers may purchase video games, take them home and write the disc, then return then for an exchange as a free way of getting a game.

How long do you have to be aware of returns?

Retailers must make you aware of any returns window under 60-days, and they must also mention categories of goods that are exempt from the policy.

How long is a store credit good for?

All store credit is valid for a minimum of 2-years.

What Do I Do When A Return Is Not In Its Original Packaging?

It’s safe to say that everyone has had to sort out a return in their time. That perfect coat that you found online doesn’t fit, or that elusive book that you’ve been trying to track down is damaged when it arrives. We’ve all learned how to deal with them as buyers, but what happens when you’re the one the item is getting returned to, and someone returns without the packaging?

What happens if you don’t have a price tag on an item?

Depending on the item, the lack of its original packaging – including things like price tags and labels – could make a big difference in the price that they are sold for. This is most relevant in the sales of collectibles, but it could be a big deal with other items too. Clothes that come back without their price tags for example, could never be sold as new again, and there’s one notable anecdote in the eBay community of a necklace sold in a genuine Tiffany’s box. When it was returned it was simply in a small plastic bag, with no sign of the box it had been dispatched in, greatly impacting how much the merchant could have sold it for on their next attempt.

Can you return a goodwill package if it is faulty?

Sometimes there’s just nothing you can do. If your customer is making a return based on the fact that your item is faulty, you’re obliged to honour a refund whatever state the packaging is in – assuming it really is faulty – and if you choose to offer goodwill refunds, then you can’t force them to return the packaging with the item. Check out what the UK’s Consumer Contract Regulations – the rules the government have put in place to help protect online buyers – have to say on the matter.

Can you return items on eBay with original packaging?

That seems pretty clear – you can’t insist on returns with original packaging, but you can certainly ask nicely. It’s not an ideal solution, but when you have companies like eBay on the side of the consumer and legislation that seems, for the most part, to be saying the same, there’s not much you can do to fight. Sometimes it’s easier to just take the hit and move on.

Can you charge for a return if it has been reduced?

It’s important to note here, that you can only charge if the value of the item has been reduced by “excessive handling”. That means you can’t do it if they’ve tried it on and sent it straight back, but if they’ve sent it back without its tags, or returned a model without its box, then value has clearly been reduced. It also has to state in your terms and conditions that returns may be charged if the value of the item has been reduced.

What to do if something is faulty and doesn’t come in the box?

For items that are obviously faulty and without packaging, to save time, re unbox a new item, give the customer the product from the box and pop the faulty item in the box to go to manufacturer.

What to do if your e-mail is faulty?

If it’s faulty – get a refund.

What would a small claims court find in your favour?

A small claims court would find in your favour if the worst came to the worst, and award your costs. Twerp Manager is probably protecting his bonus, or sales figures, and you will most likely find that head office disapprove of managers making up the law on an ad hoc basis and will comletely be on your side.

How to tell a manager you are due a refund?

Be polite tell the manager that the law says you are due a refund. If you dont get any co-operation go to head office, preferably in writing (email is fine), then trading standards if you feel it necessary.

Do you need the packaging for a PRAT?

The manager is just been a prat. You do not need the packaging however if you want a replacement just suggest they keep the packaging of the replacement. If you want a refund and they still wont tell them that you will take it up with trading standards !

Is the packaging relevant to a refund?

You are absolutely due a refund, or a replacement (your choice) – legally speaking you have bought the goods, not the packaging (they gave you that), so the packaging is not relevant.

Is the manager a prat?

Agree with the above.The Manager IS a Prat.Take it back and tell him you are entitled to a refund under the Sale Of Goods Act,whether you have the packaging or not.